Privacy Policy

1. Introduction

ATH/N (“we,” “our,” or “us”) provides technology and messaging solutions for businesses, including customer communication, automation, analytics, and related digital services. This Privacy Policy explains how we collect, use, and protect personal information across all services offered by ATH/N.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address
• Service Data: Order details, timestamps, service interactions
• Business Information: Business name, location, and service configuration
• Technical Data: IP address, device type, browser information, and usage logs

Information is collected only when voluntarily provided or generated through use of our services.

3. How We Use Information

We use collected information to:

• Provide and operate ATH/N services
• Send transactional or service-related communications
• Improve system performance and reliability
• Maintain security and prevent abuse
• Comply with legal and regulatory obligations

We do not use personal data for unsolicited marketing.

4. SMS & Messaging Communications

ATH/N enables SMS messaging on behalf of businesses using our platform.

When end users voluntarily provide their phone number during an order, checkout, or service interaction, they may receive SMS messages including:

• Order confirmations or status updates
• Order ready notifications
• One-time customer feedback or review requests

Important:

• Messages are sent only to users who voluntarily provided their phone number.
• Phone numbers are not sold, rented, or shared for third-party marketing.
• Users may opt out at any time by replying STOP to any message.

5. Data Sharing

We do not sell personal data.

Data may be shared only with:

• Messaging providers (e.g., SMS carriers) strictly for message delivery
• Infrastructure providers used to operate our services
• Legal authorities when required by law

All partners are required to maintain appropriate data protections.

6. Data Security

We implement reasonable technical and organizational safeguards to protect personal data, including access controls, encryption, and monitoring. However, no system is 100% secure.

7. Data Retention

We retain data only as long as necessary to provide services, comply with legal requirements, or resolve disputes. Data may be anonymized or deleted upon request, subject to operational limitations.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data
• Request corrections or deletion
• Opt out of communications

Requests can be made via the contact information below.

9. Contact Information

For privacy-related questions or requests:

📧 Email: [email protected]